Privacy Policy

Privacy Policy for the eroxondirect.co.uk website – 1st April 2024

Precision Marketing Group Limited (on behalf of eroxondirect.co.uk) takes individual’s privacy very seriously and is committed to managing personal data in a transparent way which gives the individual control over the personal information held about them and, where possible, what we do with it.

POLICY OVERVIEW

This Privacy Policy concerns all the personal information we collect, use, and otherwise process about customers and their orders.

WHO ARE WE?

Precision Marketing Group is a private limited company, Company Number 5322235.

WHO’S THE DATA CONTROLLER?

The data controller is Precision Marketing Group Limited, registered office:
89, High Street, Hadleigh, Ipswich, IP7 5EA

HOW TO CONTACT US

If you have any questions about this Privacy Policy or the ways in which we handle your personal information, please contact us as follows:

FAO: The Data Protection Officer
Email: privacy@eroxondirect.co.uk
Telephone: 01284 715275

THE INFORMATION WE COLLECT ABOUT YOU

Precision collects only information that is necessary to our business with you. The types of information we collect about you depends on the nature of your interactions with us. Depending on the circumstances, we collect any of the following:

Customers: Your name, email address, postal address, telephone number, and business/company information and medical information required to process and orders. Enquirers: Your name and contact details for the communication(s) and/or information you have elected to receive from us.

When you visit our site, we will automatically collect technical data from you including IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

HOW WE USE YOUR INFORMATION

When you give us your personal data, we will only use it to pursue our legitimate business interests, to fulfil a legal obligation and/or a contractual obligation. Legitimate business interest include processing orders. We will only contact you in this way if you have expressly requested us to do so or have given us consent to do so. Information we send you may include: invitations to events e-bulletins and newsletters communications we think are relevant to the services or news that you have requested or engaged with us about. We use the information we collect about you for the sole purpose of processing your order.

Precision will not share your personal information with third parties unless that third party provides services to us; transfer your personal data internationally; or use your data for automatic profiling.

Newsletter Communications: By opting in to receive our newsletter, you consent to us using your provided data, including your email address, to send you periodic newsletter communications. These communications may contain updates, promotions, or other relevant information about our products, services, or industry-related news. Rest assured, your information will be handled with utmost confidentiality and will not be shared with third parties for marketing purposes without your explicit consent. You can unsubscribe from these communications at any time by following the instructions provided in the emails or by contacting us directly.

WHERE WE STORE YOUR DATA

All information you provide to us is stored on our secure servers or those of our third-party data storage providers and is only stored for the purposes of processing your order. All data is stored within the European Economic Area (EEA).

COOKIES

Discretion is of the upmost importance to us which is why throughout this process your email will never be used by anyone but us or for anything other than this transaction confirmation.

Change Cookie Settings

YOUR RIGHTS

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at privacy@eroxondirect.co.uk.

Right of access

You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information. You also have the right to access your personal information which we are handling.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information. Please be assured that for this site we will only store the information we require to process your order, and it will not be stored or used beyond this single transaction.

Right to data portability

You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information. This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

In general, you have the right to require us to erase your personal information which we are handling in the following circumstances: where we no longer need to use your personal information for the reasons we told you we collected it for; where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information; when you object to our use of your personal information and we have no compelling reason to carry on handling it; if our handling of your personal information has broken the law; and when we must erase your personal information to comply with a law we are subject to. In this instance we will erase your personal information as soon as you order is complete.

Right to complain

You have the right to lodge a complaint with the Information Commissioner’s Office, which is the supervisory authority for data protection issues in the United Kingdom.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW LONG WE KEEP YOUR INFORMATION FOR

We keep your information for as long as is reasonably necessary to enable us to provide the services that you have engaged with us for, in this case processing your order. Precision will retain personal data in compliance with GDPR, The Data Protection Act (UK 2018) and other regulatory bodies such as the General Pharmaceutical Council (GPhC).

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by e-mail or post. Please check back frequently to see any updates or changes to our privacy policy.